Heather has been with the NSW Department of Education and Training for about ten years in a variety of roles, including strategy, planning, performance reporting, and student services. Her current role is focused on information management strategy, technology, governance and practice and she is the director of a large Enterprise Information Management Program.

Heather is a member of the IPAA NSW Council, as well as a past convenor and current member of its Young Professionals’ Special Interest Group.
Presentation Overview:

Going Native: Engaging digital citizens
“Digital native” is a term used to describe people born in the developed world from the late 1970s onwards. For these digital citizens, the oldest of whom are now in their early thirties, consumer information and communications technologies have always been part of their lives. “Web 2.0” is just “web,” “social media” is just “socialising” and Google knows everything.
What are the expectations of these digital natives as they mature, work, play, have children, shop, vote and engage with governments and government services? How can government adapt simultaneously to an aging population and a growing community of digital citizens?